A few reasons why your bill might be higher than normal and tips on bringing your energy bill down.

We updated our app to improve your experience. If you don’t have automatic updates turned on for your app, then you might be having trouble logging in due to this latest update. To fix this, please follow the steps below:

For Apple users: Please visit the app store, and click the ‘Update’ button, 

For Android users: Please visit Google Play, and click the ‘Update’ button. 

The new app should be ready to use now, simply sign in again. 

How to get your internet up and running.

	4G Wireless 300GB	4G Wireless Unlimited	Fast Fibre ***	Max Fibre
Average Peak Speed (Mbps)** Download speed Upload speed	37 / 18 Mbps	37 / 18 Mbps	315 / 109 Mbps	877 / 496 Mbps
Bundle price/ month*	from $55.00	from $65.00	from $75.00	from $90.00
Standard price/ month	$65.00	$75.00	$85.00	$100.00
Best for	Small households, few devices, basic browsing and HD video streaming	Small - medium households, few devices, basic browsing and HD video streaming	Medium - Large households, many devices, HD/4K Ultra HD video streaming	Large households, many devices, HD/4K Ultra HD video streaming, WFH
Contact supplied Modem	Rent $4/mth Buy $99 Delivery $14.99	Rent $4/mth Buy $99 Delivery $14.99	Rent $4/mth Buy $99 Delivery $14.99	Rent $4/mth Buy $99 Delivery $14.99
Bring your own Modem
VOIP

All about paying your bill.

Here are a few things to consider when selecting the right plan.

All about moving house.

• For Apple users: Please visit the app store, and click the ‘Update’ button, 
• For Android users: Please visit Google Play, and click the ‘Update’ button.

The new app should be ready to use now, simply sign in again. 

If you’ve tried updating your app directly through the app store, and you can’t, this could be because your device’s operating system doesn’t meet the minimum requirement for Apple or Android support on our app’s new platform: 

• iOS 13.4, 
• Android 6.0

We’re sorry if this affects you. In the meantime, you can use our web portal on desktop, which has all the same features as the app.

We updated our app to improve your experience!

Before making any changes, we first tested it with a group of users to ensure it meets your needs and expectations.

Our old app and online portal were different from each other, which made it trickier to create new features for our customers.

Now, the new app is the same as the online portal, providing a consistent experience and allowing us to focus on adding new features for you.

This change was made with your convenience in mind, and we’re excited for you to enjoy the benefits!

Following our recent app update, saved credentials in your the username and password fields may not be pre-populating. 

This should resolve on it’s own when you sign in again. On the app you can select  ‘keep me signed in’.

If you can’t remember your login details you may need a quick password reset. 

Just click on “Forgot Password” on the sign in screen and follow the steps to reset your password.

If you’re tried this, but are still having trouble, please contact our support team for assistance.